Terms of Use

These Terms of Use ("Terms") constitute a legally binding agreement between you and Thunmareueythea ("we", "us", "our") governing your access to and use of the website thunmareueythea.world and all services offered through it, including but not limited to the purchase of indoor plants, the use of plant care information, delivery services, and any communication or transaction you have with us. By accessing or using our website or services in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the website or services on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms in their entirety, you must not use our website or services. We recommend that you save or print a copy of these Terms for your records.

About Us

Thunmareueythea is a business that sells indoor plants and provides related information and services. We operate from 270 Cambridge Heath Rd, London E2 9DA, United Kingdom. Our website thunmareueythea.world serves customers primarily within the United Kingdom. You may contact us by post at the address above, by telephone on +44 20 8880 7080, or via the contact form available on our website. Our Privacy Policy and Cookies Policy explain how we collect and use your personal data; by using our site you consent to the processing described in those policies.

Eligibility

You may only use our website and place orders if you are at least 18 years of age (or the age of majority in your jurisdiction, if higher) and have the legal capacity to enter into a binding contract. By placing an order, you represent and warrant that you meet these requirements. If you are ordering on behalf of a company or other organisation, you represent that you are authorised to do so and that the organisation will be bound by these Terms. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including where we suspect that you do not meet the eligibility requirements or that an order is fraudulent or in breach of these Terms.

Acceptable Use of the Website

You may use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the site by, any other person. You agree that you will not: use the website in any way that is unlawful, fraudulent, or harmful; transmit any material that is defamatory, obscene, offensive, or otherwise objectionable; attempt to gain unauthorised access to our systems, networks, or data, or to the accounts of other users; introduce any viruses, malware, or other harmful or technologically harmful material; use automated means (including bots, scrapers, or crawlers) to access, collect data from, or interact with the website without our prior written consent; frame or mirror any part of the website without our consent; or use the website in any way that could damage, disable, or overburden our infrastructure or that of our service providers. We reserve the right to suspend or terminate your access to the website, without prior notice, where we reasonably believe that you have breached these Terms or that your use of the site is harmful to us, our users, or third parties. We may also report any suspected illegal activity to the relevant authorities.

Products, Descriptions, and Availability

We offer indoor plants and related products for sale as described on our website. Product descriptions, including names, care requirements, and general characteristics, are provided to the best of our ability and in good faith. Photographs and images on the website are for illustrative purposes only; because plants are living organisms, the item you receive may vary naturally in size, shape, leaf count, or appearance from the image shown. Such natural variation does not constitute a defect. We do not guarantee that any product displayed on the website will be available at all times; availability may change without notice. We reserve the right to limit quantities, discontinue products, or correct errors in pricing or product information (including after you have submitted an order). If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or to cancel and receive a full refund.

Orders and Contract Formation

When you submit an order through our website or by another agreed method, you are making an offer to purchase the specified products on these Terms. We are not obliged to accept your order. A contract between you and us for the supply of products is formed only when we send you an order confirmation (e.g. by email or other written means) accepting your order. If we are unable to accept your order (e.g. because the product is out of stock, because of an error in price or description, or because we have identified a problem with the order), we will inform you and will not charge you, or we will refund you in full if payment has already been taken. You are responsible for ensuring that the details you provide when placing an order (including delivery address and contact information) are accurate and complete. We will not be liable for any failure or delay in delivering your order where this is caused by your provision of incorrect or incomplete information.

Prices and Payment

All prices displayed on our website are in British Pounds Sterling (GBP) and include Value Added Tax (VAT) where applicable, unless otherwise stated. Delivery charges (if any) will be shown at checkout or communicated to you before you confirm your order. You agree to pay the total price for the products and any applicable delivery charges as set out in your order confirmation. Payment is due at the time of order unless we have agreed otherwise in writing. We accept the payment methods indicated on our website; all payments are processed securely through our chosen payment service providers. You must provide valid and current payment and billing details. If payment fails, is declined, or is subsequently reversed (e.g. by your bank), we may cancel your order or suspend delivery until the matter is resolved. We may also take steps to recover any amounts due and to charge you for any costs we incur in connection with failed or reversed payments. We reserve the right to change our prices at any time; changes will not affect orders that we have already confirmed.

Delivery and Performance

Delivery terms, including estimated delivery times, delivery areas, and delivery charges, are set out in our Delivery Information page and may be confirmed in your order confirmation. We will use reasonable endeavours to deliver your order within any stated timeframes, but delivery dates and times are not guaranteed and are not of the essence of the contract. We will not be liable for any delay in delivery that is caused by circumstances beyond our reasonable control (including but not limited to adverse weather, transport disruption, or supplier failure). Risk in the products (including loss or damage) passes to you upon delivery to the address you specified, or upon collection by you from our premises if you have chosen collection. Ownership of the products passes to you when we receive full payment for them. You must ensure that someone is available to receive the delivery where the courier requires it; if no one is available, the courier may leave the products in a safe place, reattempt delivery, or return them to us in accordance with their procedures. We are not responsible for any loss or damage to the products after delivery has been completed (e.g. after the products have been left in a safe place or signed for). If you have chosen to collect your order from our premises, you must collect it within the period we specify; we may charge storage fees or cancel the order and refund you if the order is not collected within that period.

Returns and Refunds

Our Return Policy applies to all purchases of indoor plants and related products. You have statutory rights under UK consumer law, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These include the right to receive goods that are of satisfactory quality, fit for purpose, and as described; the right to reject faulty goods and claim a refund, repair, or replacement; and, for distance contracts, the right to cancel within 14 days and return the goods in certain circumstances. Nothing in these Terms affects your statutory rights. Because indoor plants are perishable, our Return Policy sets out specific conditions and timeframes for returns and refunds; please read the Return Policy in full before placing an order. Any return or refund request must be made in accordance with the Return Policy. We will process eligible refunds within the timeframes stated in that policy.

Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, icons, images, photographs, audio and video material, the design and layout of the site, and any software or code used to operate it, is owned by or licensed to Thunmareueythea and is protected by copyright, trade mark, and other intellectual property laws in the United Kingdom and internationally. You may view and print individual pages of the website for your personal, non-commercial use, provided that you do not remove or alter any copyright or other proprietary notices. You may not otherwise copy, reproduce, modify, distribute, display, perform, or create derivative works from any content on the website, or use our trade marks or branding, without our prior written consent. Unauthorised use of our content or intellectual property may result in legal action. If you believe that any content on our website infringes your intellectual property rights, please contact us with details and we will investigate.

Disclaimer of Information and Advice

Information on our website, including plant care guides, product descriptions, and any other advice or recommendations, is provided for general information and guidance only. It is not intended to amount to advice on which you should rely. Plants are living organisms; their health and condition depend on many factors including the environment in which they are kept, the care they receive, and factors outside our control. We do not guarantee that any information on the website will be accurate, complete, or suitable for your specific situation. You should use your own judgment and, where appropriate, seek further advice before making decisions based on information from our website. To the fullest extent permitted by law, we disclaim all liability for any loss or damage arising from your use of or reliance on information on the website, except where such disclaimer is not permitted by law (e.g. for death or personal injury caused by our negligence, or for fraud).

Limitation of Liability

Subject to the paragraph below, we shall not be liable to you for any indirect, consequential, special, or punitive loss or damage, or for any loss of profit, revenue, business, data, goodwill, or anticipated savings, whether arising in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such loss. Our total aggregate liability to you in respect of any claim or series of connected claims arising out of or in connection with any order or your use of the website shall not exceed the amount you actually paid to us for the relevant products or services in the 12 months preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by applicable law. If you are a consumer, your statutory rights are not affected by these limitations; where you are a business customer, you acknowledge that the limitations in this section are reasonable and that we would not have entered into the contract without them.

Indemnity

You agree to indemnify, defend, and hold harmless Thunmareueythea and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with: your use of the website or our services; your breach of these Terms; your violation of any law or the rights of a third party; or any content or information you submit or transmit through the website. This indemnity shall survive termination of your use of the website or services.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms or under any contract with you where such failure or delay results from circumstances beyond our reasonable control. Such circumstances include but are not limited to: natural disasters, epidemic or pandemic, war, terrorism, civil unrest, government action or embargo, failure of suppliers or subcontractors, failure of public or private telecommunications or transport networks, power failure, or industrial dispute. If a force majeure event continues for a period of more than 30 days, either party may terminate the affected contract by giving written notice to the other, in which case we will refund you for any products paid for but not delivered.

Third-Party Links and Content

Our website may contain links to third-party websites (for example, mapping services or other external resources). These links are provided for your convenience only. We have no control over the content, privacy practices, or availability of third-party sites and do not endorse or assume any responsibility for them. Your use of third-party websites is at your own risk and subject to the terms and conditions and privacy policies of those sites. We encourage you to read those policies before providing any personal data or using those services.

Severability

If any provision of these Terms is or becomes invalid, illegal, or unenforceable in any jurisdiction, that shall not affect the validity or enforceability of the remaining provisions, or the validity or enforceability of that provision in any other jurisdiction. We and you agree to replace any invalid or unenforceable provision with a valid provision that most closely reflects the original intent.

Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any further exercise. Any waiver must be in writing and signed by us to be effective.

Entire Agreement

These Terms, together with our Privacy Policy, Cookies Policy, Return Policy, and any order confirmation or other document we expressly incorporate by reference, constitute the entire agreement between you and us in relation to the subject matter hereof and supersede any prior agreements, understandings, or arrangements (whether written or oral). Nothing in these Terms is intended to confer any benefit on any third party, and the Contracts (Rights of Third Parties) Act 1999 shall not apply.

Changes to These Terms

We may revise these Terms from time to time. The current version will always be posted on this page and we will indicate the date of the last update where appropriate. Changes may reflect updates to our services, legal or regulatory requirements, or for other reasons. Your continued use of the website or services after the posting of changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the website and our services. For any order that we have already confirmed, the Terms in force at the time you placed that order will apply to that order, except where a change is required by law or where we have agreed otherwise in writing.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except that we may bring proceedings against you in the courts of your country of residence if you are a consumer and you reside outside England and Wales. If you are a consumer, you may also benefit from mandatory consumer protection provisions of the law of your country of residence, and nothing in these Terms affects your right to rely on those provisions.

Contact Us

For any questions about these Terms of Use, please contact Thunmareueythea at 270 Cambridge Heath Rd, London E2 9DA, United Kingdom, or via the contact form on thunmareueythea.ddd. We will endeavour to respond to your enquiry as soon as reasonably possible.